Show All Answers

1. How do I set up new service?

Go to: https://www.anacorteswa.gov/1268/Activating-Deactivating-Service

2. How do I stop services when I move?

Go to: https://www.anacorteswa.gov/1268/Activating-Deactivating-Service

*Please note: Deactivate any form of payment that you have regarding the account. It does NOT happen automatically.*

3. Who do I call for other utility services (gas, electric, etc.)?

Puget Sound Energy:

Website: pse.com

Customer service number: 1.888.225.5773

Cascade Natural Gas:

Website: cngc.com/

Customer service number: 1.888.522.1130

4. Is there a low-income discount and how do I get it?

The City of Anacortes Utility Discount Program helps those in need by offering a discount of 30% on your City of Anacortes Utility Bill (water, storm, sewer, refuse, recycling, organics & fiber). This program is only available for City of Anacortes residential customer accounts who meet financial eligibility requirements. Information, eligibility guidelines and to submit an application are available on our Utility Billing page. For more information, please contact Utility Billing at 360.293.1909.

5. Will my discount move with me if I move to another residence?

No. You will need to complete and submit a new application and supporting documentation each time your service address changes. For more information, please contact Utility Billing at 360.293.1909.

6. How long do I have to pay my utility bill before I get shut off?

City of Anacortes utility bills are due the last business day of each month. The due date is printed on the bill. If you make a payment after the due date, the next billing statement may include the past due balance. Once an account has missed two due dates, an overdue notice will be mailed. Payments on disconnect notices are due by 10 a.m. on the date given on the statement. 

7. What if I receive a disconnect notice?

If you receive a bill with a “disconnect notice”, payments must be made through Paymentus or dropped in our drop box (located in the rear parking lot - black box w/City logo) before the 10am deadline. Failure to do so may result in a $75 service fee and disconnection of water service. Do not mail in payments or pay online through your bank as payment will not reach us in time to avoid disconnection and the fee.

8. What do I do if there is a problem with my utility bill?

If you have an issue or question regarding your utility bill, please contact Utility Billing at 360-293-1909.

You may also email us at: Utility Billing

9. Where can I pay my utility bill in person?

Payments can be made at City Hall. You may also make payments over the phone (Please call Paymentus at: 855.288.4093 to make payments via phone), and online (Please go to "I WANT TO" at the top of this page, then click Pay >  City of Anacortes Utility Bill).

10. Where is the drive-through payment drop box?

The drop box (checks only please) is located behind the City Hall Municipal Building, north side parking lot (black box - City logo).