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1. What is a VPN?

A virtual private network (VPN) extends a private network across a public network, and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network.

2. How do I apply for a VPN?

Fill out a VPN Request form and route it for signatures. Once IT has been notified they will give you access. If you can let IT know ahead of time whether or not you require a laptop, that would be helpful. Equipment requests can be made here. 

3. Will IT troubleshoot my VPN once I'm home?

No. If your VPN was working when you left, then there is probably a setting in your router preventing VPNs or IPSEC protocol. During the COVID-19 pandemic, IT will not be making house calls. We recommend contacting your internet service provider if you have trouble logging in to your home router or using your phone’s hot spot. 

4. My Verizon work cell phone has no coverage at home.

Contact City IT at 360-855-8230 and they will turn on Wi-Fi calling.

5. How do I log in to my VPN?

Check out our step by step instructions here. 

6. My City contacts are missing.

Submit a help desk ticket via email.